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Condition configuration

  1. Go to the Project settings page → Workflows → Actions → click Edit.
  2. Go to Conditions on the selected transition → click Add condition.
  3. Locate SLA metric deadline condition by SLA PowerBox → Add.
  4. Select the SLA metric.
  5. Pick the deadline time condition: 
    1. At least [selected time] before the deadline.
    2. At least [selected time] after the deadline.
    3. Less than [selected time] before the deadline.
    4. Less than [selected time] after the deadline.
  6. Define the time after/before the deadline for the condition selected in the previous step.
  7. Optionally add a fixed value (e.g. condition is always true/always false) for a specific SLA state.
  8. Click Add and publish the workflow.

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