• Created by Unknown User (karolina.toman@coresoftlabs.com), last updated on May 13, 2015 2 minute read

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SLA Calendar defines work days for SLA METRIC time calculation. SLA METRIC takes days off or special working hours into account while calculating remaining time.
Each SLA Goal can use multiple calendars in accordance to the business needs.

Creating SLA Calendar

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Calendars to open the created calendars page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla calendars
  2. Click Create button.
  3. Fill in Name and Description Field
  4. Select time zone from the drop down list
  5. Set work days and hours
    (info) Use the tabs to precisely determine working hours: choose standard working hours, days off and special working hours
     

  6. Click Create button to confirm.

Editing Calendar

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Calendars to open Created calendars page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla calendars
  2. Select desired calendar and click Edit button in Options section.
  3. Edit parameters and confirm with Edit button.

Deleting Calendar

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Calendars to open Created calendars page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla calendars
  2. Select desired calendar and click Delete button in Options section.
  3. Confirm with Delete button.
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