Events fired by Automation Event provider can be processed by Automation Event handler for Service Deck projects.
Adding Automation Event provider
Log in as a user with the 'Jira Administrators' global permission.
Navigate to Admin menu → Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.
Click the Add Provider button.
Select Automation Event → Next.
Fill in Name and optional Description.
Confirm your choice with the Create button.
Adding an Automation rule
Log in as a user with the 'Jira Administrators' global permission.
Navigate to needed SD project → Project settings → Automation → click Add rule button → Next.
Fill in the name of the rule and optional description.
Click Add a trigger for WHEN → Automation event.
Select Provider, SLA Agreement and Notification → Confirm.
Add the desired action for THEN.
Click Save.
