SLA PowerBox Average On Hold Time gadget allows viewing statistics of the average time SLA metric was paused. This gadget takes into account finished SLAs.

Add a gadget

  1. Log in to your Jira account.
  2. Navigate to the needed dashboard → click "Add Gadget" button at the top right corner of the page.
  3. Search for SLA PowerBox Average On Hold Time Gadget → click "Add".
  4. Fill in all the necessary fields and click Save.


Gadget configuration

  1. Project or Saved Filter - allows selecting a pre-saved filter or the whole project.
  2. SLA Metric Field - the metric to track. 
  3. Aggregation Type: JQL (swimlanes) or Custom field. 
  4. Field to aggregate by (if Custom field selected as Aggregation type) - field to be placed on Y-axis. You can pick fields like Assignee, Components, Priority, Issue Type etc. 
  5. Date Range - date range that will be taken into account. You can choose Current week, Previous week, Current month, Previous month. Custom date ranges can be selected as well. 
  6. All finished issues toggle - allows to select whether to display all the finished issues or only issues with On Hold time.
  7. Sorting is possible by field values or the bar length.
  8. Sort order - allows selecting Ascending or Descending sorting order.
  9. Refresh Interval - the time interval for the gadget's data update. Available options are 15 minutes, 30 minutes, 1 hour or 2 hours. Select "Never" to disable the automatic update. 

Gadget view


  • No labels