As an important part of Jira ecosystem, dashboard gadgets help to visualize the necessary data in a user-friendly format.
You can create an SLA Dashboard or add SLA gadgets to the existing dashboard to help you understand how your organization deals with SLAs.
Read more about adding a custom dashboard...
Gadgets offered by SLA PowerBox
| Name | Summary |
|---|---|
| SLA State gadget | shows SLA Metric's states over time |
| performance report on the SLA Metric | |
| the average time of issue resolution | |
| shows the number of issues breached | |
| two-dimensional table based on SLA Metric state | |
| SLA Average Statistics | finished SLA statistics |
| average breach time for SLA Metric | |
| average time SLA Metric was paused |
Advanced configuration
The following application properties are available for SLA Two-Dimensional and SLA Average gadgets:
- com.coresoftlabs.sla.gadget.max.calculation.count
value: number (default 5)
this property indicates the total number of gadgets that can be in the loading process at once.
If number of gadgets loaded at the same time is larger than the property value, some gadgets may display the message "Too many requests, please try again later".
This mechanism is implemented in order to reduce the load on Jira if the gadgets have to display data from too many issues.
- com.coresoftlabs.sla.gadget.max.calculation.method
value: INDEX or DATABASE (default)
this application property dictates the default method when calculating SLA Average Times Gadget and how many fields are indexed by Lucene.
Please note that Average time gadgets may take longer to load in case of a large amount of issues and if the selected method is DATABASE.
Please note that after switching between INDEX and DATABASE, SLA Agreement reindex is required.
The above properties have to be added to jira-config.properties file which is located in the Jira application home directory.
Remember to add the file to each node in the instance.