You can configure various scenarios thanks to the integration between SLA PowerBox API and Automation.
This page describes a basic example: trigger SLA metric start when the comment is deleted in the issue.
Set Automation rule
In order to set up the Automation rule for the project, proceed to Project settings → Automation → click Create rule.
Choose a trigger for the rule: Issue comment deleted.
As an action select Send web request.
2.1. Enter Web request URL.
2.2. Enter headers: email, jira-host, api-token.
2.3. Select HTTP method: GET or POST.
2.4. Fill in Web request body if necessary.
2.5. Check the required boxes in Wait for response section:
- Delay execution of subsequent rule actions until we've received a response for this web request.
- Continue running the rule even if the request response is not successful (i.e. non-200 response).
3. Validate your web request configuration by entering an issue key (optional).
4. Click Save and select Turn it on.