The SLA Metric field is a custom field that is used to precisely count the time of resolving a specific issue. It allows to set the total time, start time and end time, and add cases that will stop or resume the timer.
The SLA Metric field is a custom field that is used to precisely count the time of resolving a specific issue. It allows to set the total time, start time and end time, and add cases that will stop or resume the timer.