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Adding SLA Metric Attribute field

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu → Issues → Custom fields. Click Add custom field button.
    (info) Tip: Keyboard shortcut: g + g + start typing add custom…

  3. Select Advanced type fields.

  4. Locate SLA Metric Attribute and confirm your choice with the Next button.

  5. Fill in the Name and Description (optional) fields.

  6. Press the Create button.

Configuring SLA Metric Attribute field

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu → Issues → Custom fields.

  3. Locate the desired field and press Configure → Edit Metric attribute.

  4. Select SLA Metric field.

  5. Define Attribute type.

  6. Confirm with the Submit button.

State

Current state of SLA Metric (e.g. Active, On Hold..).

Time spent

Time spent on the issue (e.g. 6h 35m 43s).

Time spent in percent

Time spent on issue in percent (e.g. 64%). 

Remaining or Exceeded

Shows time remaining to complete SLA or time exceeded if SLA was breached.

Remaining

Time remaining until SLA will be breached.

Exceeded

Time spent on the issue after a breach.

Time exceeded in percent

Time spent on the issue after a breach in percent.

Number of resumes

Number of times SLA Metric was put on hold.

Active time percent

Time in on hold status

Time in current goal

Date in current goal

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