To configure notifications for Communities Portal:
Log in as a user with the Project Administrator role.
Navigate to Admin menu → Projects and search for the desired project.
In Project settings section locate Portal Notifications tab.
Please note: Portal Notifications won’t be sent if Jira Outgoing Server is not configured. Read how to configure Jira's Mail Server.
Portal Notifications
Communities Portal delivers its own set of notifications that can be configured regardless of standard Jira notifications. Those notifications will be sent only for events related to issues with type Post.
If you need to change the content of notifications messages, please contact our Service Management for the guidelines.
Post Notifications
Post Notifications can be generated for the following events:
Post created
Post deleted
*Post updated
Post status changed
Post votes updated
Post votes down
Post votes up
*Portal users will be notified only about changes in fields that are visible in Portal (Summary and Description).
Possible Recipients:
Reporter
Assignee
Follower
Portal users
Administrators
Portal moderators
Comment Notifications
Comment Notifications can be generated for the following events:
Post comment created
Post comment deleted
Post comment updated
Post comment pinned
Post comment votes down
Post comment votes updated
Post comment votes up
Post response to comment created
Post response to comment deleted
Post response to comment updated
Possible Recipients:
Reporter
Assignee
Follower
Comment Author
Portal users
Administrators
Portal moderators
To enable Portal Notifications for Communities Portal check the Use Portal Notifications box at the Portal Notifications tab.
To enable or disable a notification, check/uncheck the Enable box.
To exclude the current user from notification recipients click on 
icon in the Actions section.
To test a particular notification click Send test mail. An example notification will be sent to the email address configured with your account.
