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- Log in as a user with the JIRA Administrators global permission.
Choose > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
Tip: Use Keyboard shortcut: g + g + start typing sla agreements - Click the Add SLA Agreement button.
- Fill in Name, Description fields, select SLA METRIC, SLA Configuration, SLA Goal. Click Create.
Selecting SLA METRIC, SLA configuration and SLA Goal is required. If they are not defined a proper message will appear, as shown below:
Viewing
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/Editing SLA Configurations
- Log in as a user with the JIRA Administrators global permission.
Choose > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
Tip: Use Keyboard shortcut: g + g + start typing sla agreements - Click Edit button in the Options section.
Deleting SLA Configuration
- Log in as a user with the JIRA Administrators global permission.
Choose > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
Tip: Use Keyboard shortcut: g + g + start typing sla agreements - Click Delete button in the Options section.
- Confirm deleting.
Changing SLA Agreements parameters
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