• Created by Unknown User (karolina.toman@coresoftlabs.com), last updated on May 13, 2015 2 minute read

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 6 Next »

SLA Agreement is a container that collects parameters such as SLA Metric, SLA Configuration and SLA Goals.

Adding SLA Agreements

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla agreements
  2. Click the Add SLA Agreement button.
  3. Fill in Name, Description fields, select SLA METRIC, SLA Configuration, SLA Goal. Click Create.


    (info) Selecting SLA METRIC, SLA configuration and SLA Goal is required. If they are not defined a proper message will appear, as shown below:

 

Viewing/Editing SLA Configurations

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla agreements
  2. Click Edit button in the Options section.

Deleting SLA Configuration

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla agreements
  2. Click Delete button in the Options section.
  3. Confirm deleting.

 

  • No labels