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SLA Agreement is a container that collects parameters such as Agreements are containers that combine parameters including SLA Metric, SLA Configuration and SLA Goals, so that you can manage your SLAs and their requirements in JIRA. 

Adding SLA Agreements

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla agreements.
  2. Click the Add SLA Agreement button.
  3. Fill in Name, and Description fields, select SLA METRICPowerBox Metric, SLA Configuration, SLA Goal. Click Create.


    (info) Selecting SLA METRICPowerBox Metric, SLA configuration and SLA Goal is required. If they are not defined a proper message will appear , as shown below:

 

Viewing/Editing SLA Configurations

...

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla agreements.
  2. Click Delete button in the Options section.
  3. Confirm deleting.

...