SLA States:
- Active - measuring is in progresstime counter active
- On Hold - measuring is time counter paused
- Finished - measuring is time counter finished and time limit has not been breached
- Exceeded - measuring is time counter finished but time limit has been breached
- Cancelled - SLA Metric was cancelled
Colour status:
- Green - more than 75% time available
- Blue - 50-75% time available
- Yellow - 25-50% time available
- Brown - 0-25% time available
- Red - time limit breached
- Light Grey - calculation is not started
- Grey - SLA Metric was cancelled