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SLA States:

  • Active 
    Image Added
  • On Hold
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  • Finished
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  • Exceeded - time limit has been breached
    Image Added
  • Cancelled
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Colour status:

  • Green - more than 75% time available  
  • Blue - 50-75% time available 
  • Yellow - 25-50% time available 
  • Brown - 0-25% time available
  • Red - time limit breached