Calendara define working days and working hours for SLA PowerBox - On Time Service Delivery Metric's time calculation. SLA PowerBox - On Time Service Delivery Metric takes days off, non-working hours and/or special working hours into account while calculating the remaining time.
Each SLA Goal can have multiple calendars assigned depending on your business needs.
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Please note that the Calendar 'Calendars' is a separate add-on installed with SLA PowerBox. If you own some more add-ons from CoreSoft Labs, you can reuse calendars across them (e.g. when you install both SLA PowerBox and PULSE - a Monitoring Tool for JIRA). |
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