• Created by Unknown User (karolina.toman@coresoftlabs.com), last updated by Unknown User (aleksandra.luszowska@infodesign.pl) on Dec 06, 2017 3 minute read

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Calendara define working days and working hours for SLA PowerBox - On Time Service Delivery Metric's time calculation. SLA PowerBox - On Time Service Delivery Metric takes days off, non-working hours and/or special working hours into account while calculating the remaining time.
Each SLA Goal can have multiple calendars assigned depending on your business needs.

Please note that the Calendar is a separate add-on installed with SLA PowerBox. If you own some more add-ons from CoreSoft Labs, you can reuse calendars across them (e.g. when you install both SLA PowerBox and PULSE -  a Monitoring Tool for JIRA).


Creating Calendar

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select Calendars to open the created calendars page.
    (info) Tip: Use a Keyboard shortcut: g + g + start typing calendars.
  2. Click the Create button.
  3. Fill in the Name and Description fields.
  4. Select the Time zone from the drop down list.
  5. Set Working days and hours.
    (info) Use the tabs to determine working hours precisely: choose standard working hours, days off and special working hours.

     





  6. Click the Create button to confirm.

Editing Calendar

  1. Log in as a user with the JIRA Administrators global permission.
    Choose   > Add-ons. Select Calendars to open the Created calendars page.
    (info) Tip: Use a Keyboard shortcut: g + g + start typing calendars.
  2. Select a desired calendar and click the Edit button in the Options section.
  3. Edit parameters and confirm with the Edit button.

Deleting Calendar

  1. Log in as a user with the JIRA Administrators global permission.
    Choose > Add-ons. Select SLA Calendars to open Created calendars page.
    (info) Tip: Use a Keyboard shortcut: g + g + start typing calendars.
  2. Select a desired calendar and click the Delete button in the Options section.
  3. Confirm with the Delete button.

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