To configure notifications for Idea Communities Portal:
Log in as a user with the Project Administrator role.
Navigate to Admin menu → Projects and search for the desired project.
At In Project settings section locate Portal Notifications tab.
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Please note: Portal Notifications won’t be sent if Jira Outgoing Server is not configured. Read how to configure Jira's Mail Server. |
Jira Notifications
Notifications will be sent according to the existing project configuration. Read more about Jira notifications.
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Important: Make sure that your customers will not receive internal Jira notifications about Idea issues events. |
Portal
check the Use JiraNotifications
box at the Portal Notifications tab.Communities Portal
NotificationsIdea Hub delivers its own set of notifications that can be configured regardless of standard Jira notifications. Those notifications will be sent only for events related to issues with type IdeaPost.
If you need to change the content of notifications messages, please contact our Service Management for the guidelines.
IdeaPost Notifications
Idea Post Notifications can be generated for the following events:
Idea status changed
Idea Post created
Idea Post deleted
Idea updated*
Idea votes down
Idea votes updated
Idea *Post updated
Post status changed
Post votes updated
Post votes down
Post votes up
*Portal users will be notified only about changes in fields that are visible in Portal (Summary and Description).
Possible Recipients:
Reporter
Assignee
Follower
Ideation Portal users
Administrators
Ideation Portal moderators
Comment Notifications
Comment Notifications can be generated for the following events:
Idea Post comment created
Idea Post comment deleted
Idea Post comment updated
Idea Post comment pinned
Idea Post comment votes down
Idea Post comment votes updated
Idea Post comment votes up
Idea Post response to comment created
Idea Post response to comment deleted
Idea Post response to comment updated
Possible Recipients:
Reporter
Assignee
Follower
Comment Author
Parent Comment Author
Ideation Portal users
Administrators
Ideation moderators
Session Notifications
Session Notifications can be generated for the following events:
Assessment session created
Assessment session change status to planning
Assessment session change status to in progress
Assessment session change status to finished
Assessment session change status to archived
Assessment session updated
Assessment session deleted
Assessment session add user to committee
Assessment session remove user from committee
Assessment session add idea to session
Assessment session remove idea from session
Moscow rank created
Moscow rank updated
Assessment session change user status in session to in progress
Assessment session change user status in session to finished
Assessment session change user status in session to new
Possible Recipients:
Session Creator
Session Committee
Ideation users
Administrators
Ideation Portal moderators
To enable Portal Notifications for Idea Communities Portal check the Use Portal Notifications box at the Portal Notifications tab.
To enable or disable a notification, check/uncheck the Enable box.
To exclude the current user from notification recipients click on 
icon at in the Actions section.
To test a particular notification click Send test mail. An example notification will be sent to the email address configured with your account.
