SLA PowerBox for Jira Cloud
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titleExpand to view SLA Agreement configuration

We created three SLA Agreements and configured each one with respective SLA Goals and Behaviours. 

SLA in Action

When the new issue is raised all SLA clocks start counting time. The amount of time available before the deadline is defined by the issue priority. 

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  • After the issue is commented on, Time to First Response metric finishes while Time to Resolution and Root Cause Fix Time clocks keep counting. 

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  • When the issue status is set to "Temporary Solution", Time to Resolution metric is finished. 

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  • Finally, after the resolution is provided for the issue, Root Cause Fix Time clock is finished. 

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