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Important to knowWhen making API calls via Automation for Jira, same request URL is used and 3 headers are required to be set beforehand. These headers are:
*To send a web request via Automation, you have to encode the credentials "<EMAIL>:<API_TOKEN>" with base64. This can be done through any online tool like Base64 encode. Once it's done, fill in the Value as: "Basic 'encoded <EMAIL>:<API_TOKEN>'". |
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To allow triggering SLA events via API, make sure "Custom Behaviour" box is checked in the SLA Agreement configuration. |
Set Automation rule
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You can configure various scenarios thanks to the integration between SLA PowerBox API and Automation. This page describes a basic example: start SLA metric when issue is assigned. SLA metric ID can be obtained by using some endpoints e.g. GET/integration/V1/metrics-state/{ticketId}/metrics |
In order to set up the Automation rule for the project, proceed to Project settings → Automation → click Create rule.
Choose a trigger for the rule: Issue assigned.
As an action select Send web request.
2.1. Enter Web request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/add
2.2. Enter headers: Source-System, Jira-Host, Authorization*.
2.3. Select HTTP method: POST.
2.4. Fill in Web request body:
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{
"ticketId": "{{issue.id}}",
"metricId": "65776249d33d8f51f757d826",
"triggerName": "metricStart",
"slaEventAction": "START"
} |
3. Click Save and select Turn it on.
*To send a web request via Automation, you have to encode the credentials "<EMAIL>:<API_TOKEN>" with base64. This can be done through any online tool like Base64 encode.
Once it's done, fill in the Value as: "Basic 'encoded <EMAIL>:<API_TOKEN>'".
