To access SLA project reports, you need to go to your project tab. On the left tab, at the very bottom, you will find an expandable “Add-ons” menu. Click on it, and the “SLAs” button will appear.
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SLAs” button - click on it to enter the SLA Report screen.
Click here to select a report type. There are 5 report types available:
SLA Finished vs. Finished on Time
All Issues vs. Not Breached
All Issues vs. Breached
All Issues vs Cancelled
All Issues vs Finished on Time
Select the Metric that you want to analyze in your report.
Set filters. You can choose Date, Period and Interval.
The “Generate Report” “Prepare report” button. Above it you can narrow your report further by entering a JQL queryClick on it to make the magic happen.
Here you can see a sample report in a graph form, generated for our project SAMPLE.
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Only Issues with the SLA metric started - if your SLA agreement contains a condition, that SLA timer starts only after the solutions is are accepted by both parties, there can be issues which that are created, but the SLA metric hasn’t yet started for them. Tick this option to exclude these from your report.
Additional JQL - enter your JQL query to further narrow your search.
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