Versions Compared

Old Version 6

changes.mady.by.user Unknown User (zuzanna.slosorz@coresoftlabs.com)

Saved on

compared with

New Version Current

changes.mady.by.user Unknown User (aleksandra.luszowska@infodesign.pl)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Apart from a dedicated time measurement time method, every SLA Goal has its own KPI tracker.

KPI tracker shows:

  • Active to hold ratio, 
  • Number of restarts,
  • Time in on hold,
  • Number of breaches,
  • Time in goal,
  • SLA Calendar assigned to the SLA Goal.