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| Button | ||||||
|---|---|---|---|---|---|---|
|
| Incident Priority | Time to first response | Time to resolution | Root Cause fix time |
|---|---|---|---|
| Critical | 1 business hour | 6 business hours | 2 business days |
| High | 2 business hours | 2 business days | 6 business days |
| Medium | 4 business hours | 6 business days | 10 business days |
| Low | 6 business hours | 8 business days | 15 business days |
| 1st Line Support | 24/7 | ||
| 2nd Line Support | 8/5 | ||
| 3rd Line Support | 8/5 | ||
Please describe some usecases of SLA PowerBox
give examples of configuration and expected behaviour of the metric U can use demo conf but please use also
https://confluence2.promity.pl/display/SLAPLUGIN/Time+to+implementation
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