You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 9 Next »

POST/integration/V1/sla-custom-event/add

 Allows users to manually add an event that will trigger SLA state change.

{
  "ticketId": "string",
  "metricId": "string",
  "triggerName": "string",
  "slaEventAction": "START",
  "actionDate": "2024-12-06T11:19:22.270Z"
}


Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/add

Request body:

{
  "ticketId": "10039",
  "metricId": "6751a9af00835a31fb1c27ac",
  "triggerName": "metricPause",
  "slaEventAction": "PAUSE",
  "actionDate": "2024-12-06T12:34:42.750Z"
}



POST/integration/V1/sla-custom-event/add/multiple

 Allows adding multiple SLA events at once.

{
  "ticketId": "string",
  "metricId": "string",
  "events": [
    {
      "triggerName": "string",
      "slaEventAction": "START",
      "actionDate": "2024-12-06T12:37:34.340Z"
    }
  ]
}


Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/add/multiple

Request body:



  • No labels