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POST/integration/V1/sla-custom-event/add

 Allows users to manually add an event that will trigger SLA state change.

{
  "ticketId": "string",
  "metricId": "string",
  "triggerName": "string",
  "slaEventAction": "START",
  "actionDate": "2024-12-06T11:19:22.270Z"
}


Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/add

Request body:

{
  "ticketId": "10039",
  "metricId": "6751a9af00835a31fb1c27ac",
  "triggerName": "metricPause",
  "slaEventAction": "PAUSE",
  "actionDate": "2024-12-06T12:34:42.750Z"
}



POST/integration/V1/sla-custom-event/add/multiple

 Allows adding multiple SLA events at once.

{
  "ticketId": "string",
  "metricId": "string",
  "events": [
    {
      "triggerName": "string",
      "slaEventAction": "START",
      "actionDate": "2024-12-06T12:37:34.340Z"
    }
  ]
}


Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/add/multiple

Request body:




GET/integration/V1/sla-custom-event/list/full

Returns a full detailed list of SLA events for the given metric.

ParameterTypeDefault valueRequired
ticketIdstring
     check mark 
metricIdstring
check mark 

Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/list/full?ticketId=10039&metricId=6751a9af00835a31fb1c27ac

Response body:

[
    {
        "id": "6752df8607cc8c581fa2ad7f",
        "ticketId": "10039",
        "metricId": "6751a9af00835a31fb1c27ac",
        "triggerName": "Pause",
        "slaEvent": "PAUSE",
        "eventDate": "2024-12-06T11:24:14.807Z",
        "evaluationTimestamp": "2024-12-06T11:27:02.43819Z",
        "origin": "API",
        "originEnum": "API"
    },
    {
        "id": "6752e37907cc8c581fa2ad8f",
        "ticketId": "10039",
        "metricId": "6751a9af00835a31fb1c27ac",
        "triggerName": "Start",
        "slaEvent": "START",
        "eventDate": "2024-12-06T11:42:42.75Z",
        "evaluationTimestamp": "2024-12-06T11:43:53.993078Z",
        "origin": "API",
        "originEnum": "API"
    }
]



GET/integration/V1/sla-custom-event/list/

Returns a list of SLA events for the given metric.

ParameterTypeDefault valueRequired
ticketIdstring
     check mark 
metricIdstring
check mark 

Request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/list/?ticketId=10039&metricId=6751a9af00835a31fb1c27ac

Response body:

{
    "ticketId": "10039",
    "metricId": "6751a9af00835a31fb1c27ac",
    "events": [
        {
            "triggerName": "Pause",
            "slaEventAction": "PAUSE",
            "actionDate": "2024-12-06T11:24:14.807Z"
        },
        {
            "triggerName": "string",
            "slaEventAction": "START",
            "actionDate": "2024-12-06T11:42:42.75Z"
        },
        {
            "triggerName": "metricStart",
            "slaEventAction": "START",
            "actionDate": "2024-12-06T12:20:42.75Z"
        },
        {
            "triggerName": "metricStart",
            "slaEventAction": "START",
            "actionDate": "2024-12-06T12:32:42.75Z"
        },
        {
            "triggerName": "metricPause",
            "slaEventAction": "PAUSE",
            "actionDate": "2024-12-06T12:34:42.75Z"
        }
    ]
}
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