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GET/integration/V1/metric/{id}

Returns the SLA metric of the given ID.

ParameterTypeDefault valueRequired
idstring
     check mark 

Request URL: https://slaapp.almarise.com/integration/V1/metric/6751a9af00835a31fb1c27ac

Response body:

{
    "name": "Time To Resolution",
    "id": "6751a9af00835a31fb1c27ac"
}



PUT/integration/V1/metric/{id}

Updates the given SLA metric (e.g. change the name of the metric).

ParameterTypeDefault valueRequired
idstring
     check mark 
{
  "name": "string",
  "description": "string"
}


Request URL: https://slaapp.almarise.com/integration/V1/metric/6751a9af00835a31fb1c27ac

Request body:

{
  "name": "Time to First Response",
  "description": "Time to First Response of the ticket"
}



DELETE/integration/V1/metric/{id}

Deletes the SLA metric of the given ID.

ParameterTypeDefault valueRequired
idstring
     check mark 

Request URL: https://slaapp.almarise.com/integration/V1/metric/6751a9af00835a31fb1c27ac



POST/integration/V1/metric

Allows creating an SLA metric.

{
  "name": "string",
  "description": "string"
}


Request URL: https://slaapp.almarise.com/integration/V1/metric

Request body:

{
  "name": "Time to First Response",
  "description": "Time to First Response of the ticket"
}



GET/integration/V1/metrics

Get the SLA metric(s) of the given ID.

ParameterTypeDefault valueRequired
idsarray[string]
     

Request URL: https://slaapp.almarise.com/integration/V1/metrics

Response body:

[
    {
        "name": "Time to Resolution",
        "description": "Time to Resolution of the ticket",
        "id": "6751a9af00835a31fb1c27ac"
    },
    {
        "name": "Time to First Response",
        "description": "Time to First Response of the ticket",
        "id": "67530aa500835a31fb1c27b3"
    }
]
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