You can configure various scenarios thanks to the integration between SLA PowerBox API and Automation.
This page describes a basic example: start SLA metric when issue comment is deleted.
Set Automation rule
In order to set up the Automation rule for the project, proceed to Project settings → Automation → click Create rule.
Choose a trigger for the rule: Issue comment deleted.
As an action select Send web request.
2.1. Enter Web request URL.
2.2. Enter headers: Source-System, Jira-Host, Authorization*.
2.3. Select HTTP method: POST.
2.4. Fill in Web request body.
3. Validate your web request configuration by entering an issue key (optional).
4. Click Save and select Turn it on.
*To send a web request via Automation, you have to encode the credentials "<EMAIL>:<API_TOKEN>" with base64. This can be done through any online tool like Base64 encode.
