• Created by Unknown User (karolina.toman@coresoftlabs.com), last updated on May 07, 2015 1 minute read

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SLA Calendar defines work days for SLA METRIC time calculation.
Each SLA Goal can use multiple calendars in accordance to buissnes needs.

Creating SLA Calendar

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Calendars to open the SLA Calendars page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla calendars
  2. Click Create button.
  3. Fill in Name and Description Field
  4. Select time zone from the drop down list
  5. Set work days and hours
    (info) Use the tabs to precisely determine working hours: choose standard working hours, days off and special working hours
  6. Click Create button to confirm.

 

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