• Created by Unknown User (karolina.toman@coresoftlabs.com), last updated on May 07, 2015 1 minute read

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SLA Goal define maximum time assigned to SLA METRIC fields. Each SLA Goal lets you set default maximum time and a set of rules for assigning time to specific issues.
Each SLA METRIC can be assigned to one SLA Goal.

Adding SLA Goal

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Goals to open the SLA Goals page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla goals
  2. Click the Add SLA Goal button.
  3. Fill in Name and Description fields
  4. Define Issues using JQL and determine remaining time for them (goal)
    (info) Tip: Issues will be checked from the top to the bottom and assigned to a time target based on the first matching JQL statement.
  5. Combine those parameters with the desired SLA Calendar
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