• Created by Unknown User (karolina.toman@coresoftlabs.com), last updated on May 06, 2015 1 minute read

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SLA Agreement is a container that collects parameters such as SLA Metric, SLA Configuration and SLA Goals.

Adding SLA Agreements

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use Keyboard shortcut: g + g + start typing sla agreements
  2. Click the Add SLA Agreement button.
  3. Fill in Name, Description fields, select SLA METRIC, SLA Configuration, SLA Goal. Click Create.
    <screen shot ze wszystkimi parametrami>

    (info) Selecting SLA METRIC, SLA configuration and SLA Goal is required. If they are not defined a proper message will appear, as shown below:

 

Viewing SLA Agreements

Changing SLA Agreements parameters

Deleting SLA Agreements

 

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