• Created by Unknown User (agnieszka.dunin@coresoftlabs.com), last updated on May 13, 2016 2 minute read

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SLA States:

  • Active 
  • On Hold
  • Finished
  • Exceeded - time limit has been breached
  • Cancelled

Colour status:

  • Green - more than 75% remaining time
  • Blue - 50-75% remaining time 
  • Yellow - 25-50% remaining
  • Brown - 0-25% remaining
  • Red - time limit breached

 

 

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