• Created by Unknown User (karolina.toman@coresoftlabs.com), last updated by Unknown User (aleksandra.luszowska@infodesign.pl) on Oct 02, 2017 2 minute read

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SLA Agreements are containers that combine such parameters as SLA Metric, SLA Behaviours and SLA Goals, so that you can manage your SLAs and their requirements in JIRA. 


Adding SLA Agreements

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use a Keyboard shortcut: g + g + start typing SLA Agreements.
  2. Click the Add SLA Agreement button.
  3. Complete the field: Name, Description and select SLA Metric, SLA Behaviour and SLA Goal. Confirm your choice by clicking Create.
    (info) Selecting SLA Metric, SLA configuration and SLA Goal is required. 

Viewing/Editing/ Deleting SLA Configuration

  1. Log in as a user with the JIRA Administrators global permission.
    Choose  > Add-ons. Select SLA PowerBox > SLA Agreements to open the SLA Agreements page.
    (info) Tip: Use a Keyboard shortcut: g + g + start typing sla agreements.
  2. Click the Edit/ Delete button in the Operations section.
  3. Confirm your choice.
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