To configure notifications for Idea Portal:

  1. Log in as a user with the Project Administrator role.

  2. Navigate to Admin menu → Projects and search for the desired project.

  3. At Project settings section locate Portal Notifications tab.

Please note: Portal Notifications won’t be sent if Jira Outgoing Server is not configured. Read how to configure Jira's Mail Server.

Jira Notifications

Notifications will be sent according to the existing project configuration. Read more about Jira notifications.

Important: Make sure that your customers will not receive internal Jira notifications about Idea issues events.

You can manually remove Reporter from notifications recipients at the project Notifications page (Project settings → Notifications).

To enable Jira Notifications for Idea Portal check the Use Jira Notifications box at the Portal Notifications tab.

Portal Notifications

Idea Hub delivers its own set of notifications that can be configured regardless of standard Jira notifications. Those notifications will be sent only for events related to issues with type Idea.

If you need to change the content of notifications messages, please contact our Service Management for the guidelines.

Idea Notifications

Idea Notifications can be generated for the following events:

  • Idea status changed

  • Idea created

  • Idea deleted

  • Idea updated*

  • Idea votes down

  • Idea votes updated

  • Idea votes up

*Portal users will be notified only about changes in fields that are visible in Portal (Summary and Description).

Possible Recipients:

  • Reporter

  • Assignee

  • Follower

  • Ideation users

  • Administrators

  • Portal moderators

Comment Notifications

Comment Notifications can be generated for the following events:

  • Idea comment created

  • Idea comment deleted

  • Idea comment updated

  • Idea comment pinned

  • Idea comment votes down

  • Idea comment votes updated

  • Idea comment votes up

  • Idea response to comment created

  • Idea response to comment deleted

  • Idea response to comment updated

Possible Recipients:

  • Reporter

  • Assignee

  • Follower

  • Comment Author

  • Parent Comment Author

  • Ideation users

  • Administrators

  • Portal moderators

Session Notifications

Session Notifications can be generated for the following events:

  • Assessment session created

  • Assessment session change status to planning

  • Assessment session change status to in progress

  • Assessment session change status to finished

  • Assessment session change status to archived

  • Assessment session updated

  • Assessment session deleted

  • Assessment session add user to committee

  • Assessment session remove user from committee

  • Assessment session add idea to session

  • Assessment session remove idea from session

  • Moscow rank created

  • Moscow rank updated

  • Assessment session change user status in session to in progress

  • Assessment session change user status in session to finished

  • Assessment session change user status in session to new

Possible Recipients:

  • Session Creator

  • Session Committee

  • Ideation users

  • Administrators

  • Portal moderators


To enable Portal Notifications for Idea Portal check the Use Portal Notifications box at the Portal Notifications tab.

To enable or disable a notification, check/uncheck the Enable box.

To exclude the current user from notification recipients click on (blue star) ​icon at the Actions section.

To test a particular notification click Send test mail. An example notification will be sent to the email address configured with your account.


You can have both Jira Notifications and Portal Notifications enabled for the same Idea Portal.