Important to know
When making API calls via Automation for Jira, same request URL is used and 3 headers are required to be set beforehand. These headers are:
- Source-System: JIRA
- Jira-Host: your Jira URL
- Authorization: encoded* email and api-token (instruction how to obtain a security token: API Integration).
*To send a web request via Automation, you have to encode the credentials "<EMAIL>:<API_TOKEN>" with base64. This can be done through any online tool like Base64 encode.
Once it's done, fill in the Value as: "Basic 'encoded <EMAIL>:<API_TOKEN>'".
To allow triggering SLA events via API, make sure "Custom Behaviour" box is checked in the SLA Agreement configuration.
Set Automation rule
You can configure various scenarios thanks to the integration between SLA PowerBox API and Automation.
This page describes a basic example: start SLA metric when issue is assigned.
SLA metric ID can be obtained by using some endpoints e.g. GET/integration/V1/metrics-state/{ticketId}/metrics
In order to set up the Automation rule for the project, proceed to Project settings → Automation → click Create rule.
Choose a trigger for the rule: Issue assigned.
As an action select Send web request.
2.1. Enter Web request URL: https://slaapp.almarise.com/integration/V1/sla-custom-event/add
2.2. Enter headers: Source-System, Jira-Host, Authorization*.
2.3. Select HTTP method: POST.
2.4. Fill in Web request body:
{
"ticketId": "{{issue.id}}",
"metricId": "65776249d33d8f51f757d826",
"triggerName": "metricStart",
"slaEventAction": "START"
}
3. Click Save and select Turn it on.
