1-St line of support
Create Support Ticket on CoreSoft Labs Service Desk available on:
https://coresoftlabs.atlassian.net/servicedesk/customer/portal/9
With Request Type: Data Center Help Stating following information:
Size of Instance
Total User count,
Total Issue count
Total Custom Fields count
Number of application nodes instance runs on
Hardware Specs of machines each node runs on, including:
Processor cores
Total RAM memory
Average RAM usage over last 30 days
Database Engine instance runs on,
A version of JIRA,
Name and version of the App,
A detailed description of the configuration of plugin components, and related to it JIRA objects like
users, groups, group membership’s, project, project roles, project roles memberships.
Step by step description/list of operations that lead to the occurrence of unexpected/unwanted
behavior.
Logs from node from time of unexpected/unwanted behavior including logs from package
com.coresoftlabs on DEBUG level.
At least one additional (to the reporter) contact person
2. If no response within 24 hours (Monday – Friday)
send an email message to support.escalation@coresoftlabs.com providing the following information:
Issue Key from Support System and date/time of its creation.
3. If no response within the next 24 hours (Monday – Friday)
Contact product owner: Rober Dzido
+48 502 717 001