SLA PowerBox integration with Automation for Jira allows the creation of a notification for any SLA event that can further trigger the Jira actions.

This applies to Service, Software and Business projects. 

Note: This instruction assumes that Automation for Jira app is already installed on your Jira instance. A full installation guide can be found here.

For all of the following procedures, you must be logged in as a user with the Jira System Administrators global permission.

Adding Automation Event provider

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to Admin menu → Manage apps. Select SLA PowerBox → Notification Providers to open the SLA Notification Providers page.

  3. Click the Add Provider button.  

  4. Select Automation Event → Next.

  5. Fill in the Name and optional Description.

  6. Confirm your choice with the Create button.  

Adding an Automation rule

  1. Log in as a user with the 'Jira Administrators' global permission.

  2. Navigate to the project → Project settings → Project automation.

  3. Switch between Project rules and Global rules if needed → click Create rule.

  4. As a trigger select SLA PowerBox Notification Trigger.   

           4.1. SLA Provider: select an automation event created in the previous step. 

           4.2. SLA Agreement: select an Agreement for which you want to apply the rule.

           4.3. SLA Notification: select a Notification Scheme for the rule → click Save notification selection.

     5. Click Save to confirm.


The next step will be to choose an action you would like to be performed when the Notification event is fired e.g. creating or updating the issue.

After the action is configured, fill in the name of the rule and click Turn it on button.

The automation rule will be applied only to the projects in the selected SLA Agreement. 

You can use smart values for SLA in your configuration. 


     











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